Refund Policy

Welcome to Canvas Charcuterie. We appreciate your trust in our products, and we want to ensure your satisfaction with every purchase. Our refund policy is designed to be transparent and fair, outlining the procedures and conditions for requesting a refund.

1. Eligibility for Refund:

We understand that circumstances may arise that lead you to seek a refund for your purchase. To be eligible for a refund, please note the following conditions:

• The request for a refund must be made within 14 days of receiving your order.
• The product must be in its original condition and packaging, with no signs of use or damage.

2. How to Request a Refund:

To initiate the refund process, please follow these steps:

• Contact our customer service team at [your email address] within 14 days of receiving your order.
• Provide your order number, a brief explanation of the reason for the refund, and clear photographs of the product, highlighting any issues.

3. Refund Processing:

Upon receiving your refund request, our customer service team will review the information provided. If your request meets our eligibility criteria, we will initiate the refund process. Please allow 5-7 business days for the refund to be processed.

4. Refund Method:

Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

5. Non-Refundable Items:

Please note that certain items are non-refundable:

• Gift cards
• Custom or personalized orders

6. Return Shipping:

Customers are responsible for the cost of return shipping unless the product is defective or damaged upon receipt. We recommend using a trackable shipping method to ensure that the return is received by our team.

7. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the item and, upon verification, will either replace the item or issue a refund.

8. Changes to this Refund Policy:

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team at [your email address].

Thank you for choosing Canvas Charcuterie. We appreciate your business and strive to provide the best products and service possible.